Serving Central Georgia Since 1987 478-477-7500 · Mon–Thu 8:00–5:00 · Fri 8:00–4:00Answers from your local appliance team Frequently asked questions. Find clear information about ordering, delivery, installation, returns, warranties, and working with Builder Sales & Services.
Need help with your project? Our team is happy to discuss the details that are unique to your home, appliance, or manufacturer.
Ask Our Team 45 answers available
Do I need an appointment to visit the showroom? − An appointment is not required. However, contacting us in advance can help ensure that the right team member is available to discuss your project, preferred brands, and timeline.
What payment methods do you accept? + Is a deposit required when ordering appliances? + How much is the deposit? + When is the remaining balance due? + What is considered a special-order appliance? + Are special-order deposits refundable? + Can I change or cancel a special order? + Are cancellation or restocking fees charged? + Are appliance lead times guaranteed? + What happens if the manufacturer discontinues my appliance? + Can I reschedule delivery or installation? + Can appliances be returned? + Can an unopened or uninstalled appliance be returned? + Are delivery and installation charges refundable? + Can an installed or used appliance be returned? + Can clearance, floor-model, discontinued, or as-is products be returned? + What if an appliance does not fit? + What area do you deliver to? + Is delivery included in the appliance price? + What does standard delivery include? + Do you haul away replaced appliances? + Who is responsible for delivery access? + Must someone be present for delivery? + Can you store appliances until my project is ready? + Which appliances do you install? + How is installation priced? + What is included with installation? + Do you perform electrical, plumbing, gas, cabinetry, countertop, or ductwork modifications? + Do you install custom appliance panels and handles? + What must be completed before installation? + What happens if the site is not ready? + Is your installation workmanship guaranteed? + When should I inspect the appliance for damage? + What happens if damage is found before installation? + How is concealed damage or a manufacturer defect handled? + Who provides the appliance warranty? + Does Builder Sales & Services provide appliance repair? + What should I do if an appliance does not work after installation? + Does the advertised appliance price include delivery, installation, accessories, and tax? + How long is a quote valid? + How are manufacturer rebates handled? + Can promotional pricing be applied retroactively? + Are floor models covered by a warranty? + Do you price match? + Plan before you purchase Organize the details that affect fit and installation. Our project-planning checklist covers measurements, cabinetry, utilities, ventilation, delivery access, and installation readiness.
